Top Ten Laser Print Problems!

Imagine this. You have an important meeting in exactly fifteen minutes. You have everything you require and all you need are a dozen printouts. You are all pepped up and ready to face the day when your printer decides to give up on you. Paper jams, out of ink or just plain stuck! Let’s face it – printers are one of the most exasperating pieces of equipment in our offices.


When you have a range of various models of laser printers, sometimes you never know what kind of printing problem you could encounter. All hope is not lost though. We list down ten of the generic laser printer problems that can be sorted, irrespective of the model. You do not even have to sort the problem yourself. If you are at least aware of these issues, you would be able to explain it to the printer technician more clearly. At Quality Cartridge, our printer technicians offer you free advice on printers, irrespective of whether you buy from us or not. These technicians, who are experts in printer technology, are not just guys with a script – they know what they are talking about.


Problem 1: Variations in colour across the page, including overall faded grey prints. This can be triggered by less toner in the cartridge or the printer may not be at a uniform level. What you could do is detach the cartridge and shake it gently. You could then place the printer at a level spot. Sometimes, cleaning the developer roller also helps. You could also reduce or reset the density setting. Other times, your cartridge needs replacing.


Problem 2: We can safely say here that almost everyone working in an office has witnessed paper jams. These occur when paper(s) do not go through the printer correctly. Some common reasons include use of wrong paper, moisture causing papers to stick, paper folds get in the way or more often than never, there seems no logical reason. The solution is simple. Turn off the printer, open the doors leading to the paper, carefully pull out all the scraps of paper, close the door and start the printer.


Problem 3: Copier misfeeds occur when the printer fails to feed the paper from the tray which also leads to paper jams. Make sure that the paper media is as recommended by your printer manufacturer. For instance, if your printer does not allow label printing, but you go ahead and do it anyway, it would lead to misfeeds by making the rollers sticky. Another reason for misfeeds is weak springs in the paper tray. To counter this, add more paper to the tray to constrict the springs. If it still does not work, the paper tray or the springs or both may need replacement. And while you are at it, get the rollers checked too, for any sign of wear and tear.


Problem 4: Tilted prints occur when the content is misaligned on the page. The problem happens when paper is improperly loaded. To sort this issue, unload the paper from the tray, separate the pages and while reloading the paper, make sure that the paper is inserted properly into the clasps that hold the paper.


Problem 5: Do you see consistent spots that are spaced at regular intervals, at least 3 inches long. This is usually produced by a puncture or crack on the OPC drum. To solve this, replace your printer cartridge


Problem 6: Now, like before, do you see consistent spots that are spaced at regular intervals that are less than 3 inches long. This might be triggered by toner on the fuser. Try these – change the fuser cleaning pad, wipe the fuser or change the fuser altogether.


Problem 7: Does the toner smear or run off the paper? Does the content get wiped off if you run your hand across the page? If yes, you need to check for a few problems. One possibility is that the fuser assembly could be impaired, in which case it needs replacement. Another reason could be a faulty toner cartridge that allows more than necessary toner out at once. If it is a black and white laser printer, change the toner cartridge. If it is a colour laser printer, just change the problematic cartridge. Yet another reason could be toner spill. Clean your printer out.


Problem 8: Envelope printing triggers multiple issues for laser printers. Pick envelopes which are about 20-lb paper in weight and thickness. In addition, ensure that the envelope glue can bear the heat which the fuser uses during printing. If you are not careful about this, you will find already sealed envelopes exiting the printer.


Problem 9: Are you finding it difficult to locate a printer driver on your operating system? When new OS’ are released, you will either have to download new drivers for your current printers or update the existing drivers. It’s not necessary that all the printers in the world will have a driver for every operating system out there in the market. Your best bet in this case is to refer to the printer manual and understand which drivers will match your printer.


Problem 10: If your printer is not using the paper from the expected paper tray, it is likely that the pad used to keep the papers apart, needs replacement. It is easy to buy and set up a new pad so you should be able to do it yourself. Just get your printer manual out and get working!